Who we are
Our website address is: https://onehealthnetwork.com.ph.
This Data Privacy Policy describes how One Health Network (“we”, “us”, “our”) collects, uses, processes, and protects your personal information when you use our mobile health application and related services.
1. Information We Collect
1.1 Personal Information
- Name, email address, phone number
- Date of birth and gender
- Address and contact information
- Profile photographs
- Emergency contact information
1.2 Health Information
- Medical history and health records
- Vital signs and biometric data
- Medication information
- Appointment history and notes
- Laboratory results
- Health monitoring device data (e.g., FY Ring)
1.3 Technical Information
- Device information and identifiers
- App usage patterns and analytics
- IP address and location data
- Log files and error reports
2. How We Use Your Information
We use your information to:
- Provide healthcare services and appointments
- Monitor and track your health data
- Communicate with healthcare providers
- Improve our services and user experience
- Ensure app security and prevent fraud
- Comply with legal and regulatory requirements
- Send important notifications and updates
We do NOT sell your personal or health data
3. Information Sharing and Disclosure
3.1 Healthcare Providers
We share your health information with licensed and authorized healthcare providers for treatment purposes with your explicit consent.
3.2 Service Providers
We may share information with trusted third-party service providers who assist in app operations, subject to strict confidentiality agreements.
3.3 Legal Compliance
We may disclose information when required by law or to protect the rights, property, or safety of our users or others.
We do NOT share data for advertising purposes.
4. Data Security
We implement industry-standard security measures including:
- End-to-end encryption for sensitive data
- Secure data transmission (HTTPS/TLS)
- Regular security audits and assessments
- Access controls and authentication
- Data backup and recovery procedures
- Employee training on data protection
5. Data Security
We retain your personal and health information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:
Active Accounts: Data is retained while your account is active to provide continuous healthcare services.
Medical Records: Health-related data may be retained for a longer period as required by applicable laws, regulations, and medical standards.
Inactive Accounts: If your account becomes inactive, we may retain your data for a limited period (up to 5 years) unless a longer retention period is required by law.
Deletion Requests: Upon your request, we will delete or anonymize your personal data, unless retention is required for legal, regulatory, or legitimate business purposes.
Backups: Residual copies of your data may remain in secure backups for a limited time but will be automatically deleted according to our backup retention schedule.
6. Your Rights and Choices
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent for data processing
- Receive a copy of your data
- File complaints with data protection authorities
To exercise these rights, please contact us through the app or our support channels.
7. Third-Party Services
Our app may integrate with third-party services and devices. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.
8. Children’s Privacy
Our app is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes through the app or by email. Your continued use of the app after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us through the app or our official support channels.